What is Cloud Call Center Solution?
A cloud call center solution is hosted over the internet which easy to deploy and involves minimum costs. Cloud call center also reduces the need of hardware set up and can serve dynamic needs of multiple business models. It is ideal for call centers of any size that need to monitor and control performance indicators to maximize work productivity.
Flexibility
Decrease or increase agent/account quickly without worrying about the operational and setup. Easily migrate from premise to cloud and setup a call center without hassle.
Better Experience
The powerful assistance from virtual and real agents will allow the customer to reach the right person in minimal time. The features that come will help to improve the customer experience in every way possible.
Secure Operation
Secure your data with ZONE Cloud Call Center without having to compromise with the scalability of your business. Cloud technology takes essential security measures to ensure data remains safe from any kind of security breach.
Cost Effectiveness
Cloud Call Center is affordable, and they work on ‘pay as you go’ scheme. Reduce infrastructure cost, maintenance cost and manage your call on your own.
More, More Features!
Performance Statistic
Real time analytics and insight into individual and group performance.
Customized queue
Unlimited number of ring queue for each team to better track performance.
Popup Script & Note
Answer script popup for better customer interaction and note taking pop-up fo task handling.
Call Hunting
Simultaneous and multiple queues ringing.
IVR
Unlimited layers of automated phone attendant.
International DID
Toll free, landline, mobile and golden numbers in 70+ countries.
Mobile App
Mobile app and desktop portal to make calls and update call settings.
CRM Integration
Freshdesk, desk.com, Uservoice, Zendesk, Webhook.
Secured Usage
Usage control, blacklist, whitelist, data encryption and firewalls.
