Modular Apps on ZONE Zentrex are simple because each app focuses on automating a business function. By linking the apps and utilising them together, you can easily build compact solutions for your business no matter how complex your needs.
BizPhone
Be contactable anywhere you are, on any device because the BizPhone feature allows you to make or receive calls from an IP Phone, a desktop softphone or even from a mobile app. With BizPhone, you can stay connected and in the know even when you are away from the office.
Virtual Line
Never lose a customer call again due to busy lines with Virtual Line or our auto attendance feature. This solution allows you to create a multi-layered IVR menu with ring queues and ring group numbers and equips you with all the tools you need to improve your customers’ experience when calling your company.
Call Recording
Whether it is for training, monitoring or dispute resolution, this Call Recording feature enables you to record conversations between you and your customers. Recordings can be downloaded directly from the web interface as MP3 files in case you want to play them back in the future.
Call Tracking
Track and analyse your marketing campaigns by tracking the online and offline sources of prospective customers who are calling you. With our Call Tracking feature, you can track where your best leads are coming from.
Direct Line
A Direct line is a call forwarding app that allows you to stay connected with your business even when you are at home, on the road or overseas. It can ring up to 6 local or international numbers at one time, ensuring that you will never miss an important call.
Fax
ZONE Zentrex is capable of digital faxing. Our Fax app allows you to send and receive faxes on any device connected to the internet. You can activate as many fax lines as you need from our range of international numbers with no registration hassle.
SIP
SIP trunking provides better call quality while granting you a local presence in over 60 countries with a wide range of landline, mobile, toll-free and golden DID numbers.
The following diagram provides an illustration of the respective modules and how they can be added, connected and utilised to fulfill your business needs:
