Applicable for Home Users only.
We understand your rights as an individual to protect your personal data, including rights of access and correction. At ZONE, we will take the necessary measures to ensure your privacy and the security of your personal data.
We conduct our business in compliance with the Personal Data Protection Act Singapore (PDPA Singapore) and we strive to be open and transparent in our policies of management of your personal data.
We may update this Policy from time to time. We encourage you to check the latest version of this Policy regularly.
Collection of Your Personal Information
Depending on the service you subscribe to, we may collect and use your personal data for purposes that include:
Verifying your identity, and processing orders and application for services;
Billing and other credit related activities;
Managing and improving our service to serve you better;
Contacting us with a question or requesting for assistance;
Carrying out market research and customer surveys;
Complying with legal and regulatory requirement.
Information Collected
The personal data that ZONE may collect includes but is not limited to:
Name;
Email address;
NRIC/FIN number;
Date of birth;
Billing address;
Bank account and payment information;
Contact number;
Gender;
Your interaction with us;
Information on your use of our services;
Your preferences (based on data you share with us).
Use of Personal Information
Provision & administration of services
To facilitate interconnection and inter-operability with other telecommunications operators;
To enable us to process bills and payments;
To process your orders and activate or deactivate services.;
To inform you about service upgrades and updates;
To respond to enquiries and requests from you or people you have authorised.
Announcement of information and promotions
To offer rewards and promotions, and share promotional benefits and loyalty programs which you may qualify for;
To provide updates, offers, invitations to events and deliver relevant advertising, including through voice, SMS and digital advertising with your prior consent or if otherwise permitted under local laws and regulations.
Security and risk management
To inform you of service and security issues;
To prevent and detect fraud or other crimes and recover debts;
To conduct internal audits;
To ensure the safety and security of our properties and systems.
Legal & regulatory obligations
To meet legal, regulatory and other requirements including providing assistance to law enforcement, judicial and other government agencies.
We will not share your personal data with other parties without your consent, unless required by law.
We will not offer, publish or share your personal data with third parties outside of ZONE for commercial purposes, without seeking your explicit permission beforehand.
We will retain your information only as required, for example, as long as there is a business or legal need.
Disclosure of Information
Depending on the product or service subscribed, personal data may be disclosed or transferred to:
Other divisions or organisations with ZONE Group;
Business partners and vendors with whom we work to deliver services you have subscribed to;
Industry regulators and other government organisations, as required by local laws and regulations;
Financial institutions for purposes such as facilitating GIRO payments;
Research institutions for market analysis purposes;
Anyone authorized by you, as specified by you or in any contract with you.
In the event we disclose your personal data to third parties, with your consent, we will employ our best effort to require such third parties to protect your personal data.
In certain cases, we encrypt, anonymise and aggregate the information before sharing it.
· Anonymising refers to the stripping of the information of personally identifiable features such as redacting the name of our customers.
· Aggregating refers to the presentation of information in groups or segments (e.g. age groups) and hence your identity will not be revealed.
Protection of Information
We have implemented strict measures to secure and protect your information. These include:
Safeguards to prevent security breaches in our network and database systems;
Limits on access to information in our systems and the systems of our business partners and vendors;
Strict verification processes to prevent unauthorised access to information.
Contact Preferences
Zone is committed to complying with the Do Not Call (DNC) provisions.
We may send marketing messages to your Singapore telephone number if:
you have given us consent, OR
the sending of such messages is permissible under applicable laws and regulations, OR
you have not registered with the national DNC Registry.
If you do NOT wish to continue receiving such messages or wish to opt out, you may indicate your preference in the opt out option which will be presented along with the broadcast of such messages.
Please note that after opting out, you may still continue to receive non-marketing messages, such as product updates and service notices as permitted under applicable local laws and regulations.
Disclaimers
We may amend or modify this Policy should the need arise, such as in response to changes in legislation. We remain committed to protecting and ensuring the security of your information and remaining transparent about our data protection practices.
Please note that data protection policies may differ, depending on the different products and services provided by Zone. Please refer to the terms of use for specific products and services for more information.
For full details about the PDPA, you may refer to the following website: https://www.pdpc.gov.sg
